What is the matter with the management of PLDT? My internet has been down for over a week with the prospect of extending yet another week.
I tried calling 171 but after waiting in line for over 30 minutes at a
time and being told by the agent that the matter had been "passed on to
technical for line checking" several times, the robot refused to pass me
on anymore and simply repeats the same thing itself. What was promised
to be 24 to 72 hours is now over 172 hours and counting!
ANy tech-literate person would know that checking a single line and troubleshooting it would not take more than an hour or two. How could they still be doing it after over a week!
Upon going to the PLDT office, I was then told that the reason for the delay is that in an effort to comply with the no-ENDO policy, they terminated all their contractors and are now still in the process of hiring new ones!
WHAT? This is the kind of management in one of the biggest companies in the PH? What kind of moron is running the company?
Any management idiot would know the expected number of service requests for a given period of time. Would it really be such a difficult thing to gradually replace the contractors AFTER they have already hired and trained new ones?
If it is the expense of effectively paying the contractor while they are also paying the new trainee, did they not consider that days without service would properly have to be deducted from the customer's bill anyway?
And what about "SERVICE"? What about the incalculable losses, more than just the sheer inconvenience suffered by the customer? That does not count a whit?
So they don't care anyway we are already a "captive" market, especially those who are still locked in?
Saying sorry when you deliberately caused the avoidable mess simply does not cut it.
PUTANGINA NYO, PLDT MANAGEMENT!
There should be some government agency that people can run to to make you pay for your mindless greed.
---
From another PLDT Subscriber:
In addition to this, one of our volunteers had her router worn due to use (tear & wear). She called the PLDT hotline Monday, the CSR said the replacement service will be expected in 72 hours.
There was no service. She called again Thursday night as the 72-hr has lapsed.
PLDT CSR: We already emailed the field contractors for the job.
Volunteer: Please call them instead of just an email.
PLDT CSR: Ma'am hindi pwede kasi until 5 pm lang ang office nila. Tawag na lang po kayo ulit bukas, office hours.
Volunteer: Di pwede miss, kasi, nasa work ako. I can only call after office hours. Saka di naman kaagad sinasagot ang calls diyan sa office niyo.
PLDT CSR: E 8-5 lang po kasi sila. Kaya email lang ang pwede kong i-send ngayon.
Volunteer: Di ba pwedeng i-take note mo at ipasa sa susunod sayo para sila na ang tumawag during office hours?
PLDT CSR: Hindi pwede ma'am. Tawag na lang ulit kayo.
Sa totoo lang, para tayong mga biktima ng hijack. Wala tayong choice kundi magbayad sa mga serbisyosong kulang-kulang, mag-tax araw-araw para may manakaw ang mga ganid, at managot sa mga ka-estupiduhan ng mga reject sa pamahalaan natin at sa mga utility oligopolies sa ating bansa.
ANy tech-literate person would know that checking a single line and troubleshooting it would not take more than an hour or two. How could they still be doing it after over a week!
Upon going to the PLDT office, I was then told that the reason for the delay is that in an effort to comply with the no-ENDO policy, they terminated all their contractors and are now still in the process of hiring new ones!
WHAT? This is the kind of management in one of the biggest companies in the PH? What kind of moron is running the company?
Any management idiot would know the expected number of service requests for a given period of time. Would it really be such a difficult thing to gradually replace the contractors AFTER they have already hired and trained new ones?
If it is the expense of effectively paying the contractor while they are also paying the new trainee, did they not consider that days without service would properly have to be deducted from the customer's bill anyway?
And what about "SERVICE"? What about the incalculable losses, more than just the sheer inconvenience suffered by the customer? That does not count a whit?
So they don't care anyway we are already a "captive" market, especially those who are still locked in?
Saying sorry when you deliberately caused the avoidable mess simply does not cut it.
PUTANGINA NYO, PLDT MANAGEMENT!
There should be some government agency that people can run to to make you pay for your mindless greed.
---
From another PLDT Subscriber:
In addition to this, one of our volunteers had her router worn due to use (tear & wear). She called the PLDT hotline Monday, the CSR said the replacement service will be expected in 72 hours.
There was no service. She called again Thursday night as the 72-hr has lapsed.
PLDT CSR: We already emailed the field contractors for the job.
Volunteer: Please call them instead of just an email.
PLDT CSR: Ma'am hindi pwede kasi until 5 pm lang ang office nila. Tawag na lang po kayo ulit bukas, office hours.
Volunteer: Di pwede miss, kasi, nasa work ako. I can only call after office hours. Saka di naman kaagad sinasagot ang calls diyan sa office niyo.
PLDT CSR: E 8-5 lang po kasi sila. Kaya email lang ang pwede kong i-send ngayon.
Volunteer: Di ba pwedeng i-take note mo at ipasa sa susunod sayo para sila na ang tumawag during office hours?
PLDT CSR: Hindi pwede ma'am. Tawag na lang ulit kayo.
Sa totoo lang, para tayong mga biktima ng hijack. Wala tayong choice kundi magbayad sa mga serbisyosong kulang-kulang, mag-tax araw-araw para may manakaw ang mga ganid, at managot sa mga ka-estupiduhan ng mga reject sa pamahalaan natin at sa mga utility oligopolies sa ating bansa.
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